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Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools. Customer service professionals serve as the first point of contact for customers. They provide information or answer questions about products or services and handle and resolve complaints to provide a positive customer service experience. Online chat jobs are a growing part of these customer service positions. These jobs are responsible for answering questions, assisting with purchases or returns, upselling products or services, handling billing queries, moderating social media, and proving technical support.